At beautiqo.pk, we care about your satisfaction and strive to ensure every order arrives in perfect condition. If your product isn’t what you expected, we’re here to help!

1. Eligibility for Returns or Refunds

We accept return or refund requests only if:

  • The item received is damaged, defective, or incorrect.

  • You contact us within 24 hours of delivery.

  • The product is unused, unopened, and in its original packaging.

⚠️ Important: Due to hygiene and safety reasons, personal care, skincare, and oral care items cannot be returned or exchanged once opened.

2. Non-Returnable Items

We do not accept returns or refunds for:

  • Products that have been used or opened

  • Items damaged due to mishandling after delivery

  • Products purchased during sales or promotions (unless defective)

  • Clearance or discounted items (final sale)

3. How to Request a Refund or Return

If you’ve received a wrong or damaged product:

  1. Contact us within 24 hours of receiving your order via:

    • 📧 beautiqo.pk@gmail.com

    • 📱 +92 302 5464953

  2. Provide:

    • Your order number

    • Clear photos or videos of the product and the issue

    • A short description of the problem

  3. Our support team will review your request and guide you through the next steps.

4. Refund Process

Once your claim is approved:

  • Refunds are issued within 5–10 business days via your original payment method.

  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer (IBFT) to your provided account.

📌 Note: Shipping charges are non-refundable unless the return is due to our error (wrong/damaged item).

5. Replacement Option

If your product is eligible, we can offer:

  • A replacement for the same item (subject to stock availability), or

  • A refund if a replacement is not possible.

Replacements are shipped at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received your refund within the stated time frame:

  1. Double-check your bank account or payment app.

  2. Contact your bank or payment provider — sometimes processing takes extra time.

  3. If you still haven’t received it, contact us at beautiqo.pk@gmail.com and we’ll assist right away.

7. Cancellation Policy

  • Orders can be canceled before shipping only.

  • Once an order is dispatched, it cannot be canceled or changed.

  • To request a cancellation, email or WhatsApp us immediately with your order number.

8. Shipping Errors & Missing Items

If your package arrives missing items or includes wrong products:

  • Contact us within 24 hours of delivery with your packing slip and a photo of all received items.

  • We will investigate and promptly send missing items or issue a partial refund.

9. Contact Us

If you have any concerns about returns or refunds, feel free to reach out:

📧 beautiqo.pk@gmail.com
📱 +92 302 5464953

Your satisfaction is our priority.
At beautiqo.pk, we promise transparency, fairness, and care — every step of the way.